Shipping policy
All orders placed through Glemés are handled and shipped using trusted international logistics partners to ensure reliability and transparency.
We are committed to providing a smooth and timely delivery experience for every customer.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Once your order is shipped, you will receive a tracking number via email to monitor its progress in real time.
Estimated Delivery Time
Delivery to most destinations takes approximately 7–15 business days, depending on the location, customs clearance, and courier efficiency.
Please note that shipping times may be extended during holidays, peak seasons, or due to factors beyond our control (e.g., customs delays, weather disruptions).
Shipping Confirmation & Tracking
Once the order is dispatched, a confirmation email containing tracking information will be sent. Customers are encouraged to track their shipments to stay updated on delivery progress.
Customs, Duties & Taxes
Any applicable import duties or taxes are determined by the destination country’s customs department and are the responsibility of the recipient. We do not collect or control these charges.
Lost, Stolen, or Delayed Packages
If a shipment appears lost or delayed, please reach out to tradzyglobal@gmail.com
with your order details. Our support team will assist in coordinating with the courier service to locate or resolve the issue promptly.
Shipping Address Accuracy
Customers are responsible for ensuring all shipping information is accurate at the time of checkout. Orders returned due to incorrect addresses may incur reshipping costs.
